“We”, “Our”, “Us”, refers to Guide2Property N.V., with registered office at Schare 33, 9961 Boekhoute, Belgium and company address at Ferdinand Lousbergskaai 106b, 9000 Gent, Belgium.
“You”, “Your” refers to a website visitor.
“Personal data” refers to any information which identifies you as an individual (directly or indirectly).
What information (including personal data) do we collect about you and why?
Information you give us
We collect, store and process all the information you enter on our websites or provide to us in any other way.
We may collect your first name, last name, phone number, e-mail address, address, organization, industry, and function to be able to send our newsletter in a personalized manner. You can choose not to provide certain information, but then you might not be able to take full advantage of all our services.
When you visit our website or receive a newsletter from us, we collect information via cookies and other techniques.
We collect the following information (this list is not exhaustive): Internet Protocol (IP) Address; Browser type and Version; Geolocation; Clicking-behaviour.
We collect this information for functional and analytical purposes.
- Functional cookies help us to provide you a website that is user-friendly. These cookies allow us to remember your browser settings, so you can view our website optimally.
- Analytical cookies are used to optimize our website experience. It collects information on your behavior on our website. For example, on which page of our website you are, for how long you visit that page, etc.
Why are we processing your personal data?
Requests for information
When you contact us with a request for information, your personal data will be used to give a fitting and accurate answer. Your information will be entered into our CRM system in order to be able to give you an even better service in the future.
When processing for this purpose, we use consent as the legal base. Should you wish to have your inquiry and other personal data removed from our systems, please send an email to your original point of contact.
We might contact you to inform you of relevant developments or innovations or potential events that might be interesting to you.
When processing for this purpose, we use the following legal base:
“Consent” – When you have requested access to our mailing list, or
“Legitimate interest” – When you are an existing customer or we have another existing relationship with you.
At any time, you can easily opt-out of this communication by using the unsubscribe link included in every email.
We use MailChimp to manage this activity.
Is your data transferred to third parties?
Except for the cases stated above, we never transfer personal data to third parties for one of the purposes stated, unless this is a legal requirement or you have given explicit consent.
We are using Google Analytics, Hotjar and Facebook Pixel to improve our website experience and online marketing efforts.
Is your data transferred to other countries?
Guide2Property is making an effort to process your personal data within the European Economic Area. Whenever this is not the case, appropriate measures have been taken in order to ensure the safeguarding of your data.
How long do we keep your personal data?
We keep personal data about you only for so long as is necessary for the purposes for which it was collected or as required under any contract or by applicable law.
Your rights regarding your personal data
Once you have provided us with your data, either actively or automatically, you will have the right to:
- Request access to the personal data we have from you;
- Request a rectification, erasure, restriction of processing of your personal data;
- Object to processing;
- Data portability (meaning to request your data to be transferred to another organization in machine-readable standard format);
- File a complaint with a supervisory authority.
We commit to protecting your personal data
We are committed to protecting the security and confidentiality of your personal data. We use appropriate technical and organizational measures in such a manner that processing will meet the requirements of the national and European Union laws and ensure the protection of your rights. Accounts require a username and password to log in.